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Frequently Asked Questions
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  Quick Answers
What if I have a specific question about my GORE-TEX® product?
Start by reading our FAQ section. Chances are you'll find the answer there. If not, call or email us. We'll be happy to help.

Where can I find stores near me that sell GORE-TEX® products?
Click here for a list of nearby stores and retailers who sell GORE-TEX® garments, accessories, and footwear.
Frequently Asked Questions

Curious about how GORE-TEX® fabrics and apparel are engineered? Wondering about their durability and performance, or how they are cared for and maintained? You'll find all this information and more right here. If not, contact us and we'll be glad to help.
Care

 

 
  WASHING

What's the best way to wash my GORE-TEX® garment?
How often should I wash my GORE-TEX® garment?
What cycle do I use if my washing machine doesn't have a permanent press setting?
Can I use either powder or liquid detergent?
How much laundry detergent do you recommend?

Should I wash my GORE-TEX® garment separately?
Can I use stain removers on my GORE-TEX® garment?
Can I use bleach?
 
  DRYING AND DWR TREATMENT
What is the best way to dry my GORE-TEX® garment?
Can I use my dryer for my GORE-TEX® garment?
What is DWR?
Can I use an aerosol DWR spray to replenish the DWR?
 
  PROFESSIONAL DRY CLEANING
Can GORE-TEX® garments be dry-cleaned?
Can I use a home dry-cleaning kit to clean my GORE-TEX® garment?
 
  IRONING
What setting should I use to iron my GORE-TEX® garment?
 
  ALTERATIONS AND REPAIRS
Can I alter my GORE-TEX® garment or embroider a logo on it?
I've damaged my GORE-TEX® garment. What can I do?

What's the best way to wash my GORE-TEX® garment?
  Be sure to read the manufacturer's care tag first. Wash your GORE-TEX® garment in the washing machine in warm (104˘XF/40˘XC) water. For the best results, use a small amount of liquid detergent. Please do not use powder detergents, fabric softener or chlorine bleach.
 
How often should I wash my GORE-TEX® garment?
  Wash your garment as often as you need to remove such impurities as dirt, campfire smoke and cooking odors. Washing and drying your garment helps restore the durable water repellent (DWR) that is important to the performance of a GORE-TEX® garment.
 
What cycle do I use if my washing machine doesn't have a permanent press setting?
 

You can use a gentle cycle that does not rigorously spin the garment. Reducing the spinning will minimize creasing or damage that can be caused by pulling and twisting the garment.

 
Can I use either powder or liquid detergent?
 

For best results, we recommend using liquid rather than powder detergents.

 
How much laundry detergent do you recommend?
 

Most liquid detergents for home use recommend about one ounce per load.

 
Should I wash my GORE-TEX® garment separately?
  You do not need to wash your GORE-TEX® garment by itself. You can wash it with similar garments that are not heavily soiled. We suggest a second rinse cycle to ensure that all of the detergent and soil are completely rinsed out of the garment.
 
Can I use stain removers on my GORE-TEX® garment?
  We do not recommend stain removers. Instead, we recommend using liquid detergent in the pre-wash cycle of your washing machine to remove stains and heavy soil. If your machine does not have a pre-wash cycle, simply soak the garment in warm water with liquid detergent.
 
Can I use bleach?
  Please do not use bleach with any GORE-TEX® garment. It could affect the color and performance of the garment.
 
What is the best way to dry my GORE-TEX® garment?
  We recommend line-drying your garment; it uses less energy and reduces your impact on the environment. Once the garment is dry, it only takes 20 minutes of tumble-drying to reactivate the durable water repellent (DWR) of a GORE-TEX® garment.
 
Can I use my dryer for my GORE-TEX® garment?
  If you use a dryer, we recommend a gentle cycle with medium heat. Because today's high-efficiency dryers shut off as soon as the moisture rate inside the dryer reaches a certain level, continue the cycle an additional 20 minutes to reactivate the DWR.
 
What is DWR?
  GORE-TEX® garments are treated with an ultra-thin treatment known as DWR, or durable water repellent. This treatment causes water to bead up and roll off the outer layer of the garment, instead of being absorbed. Regular wear and tear, plus exposure to dirt, detergents, campfire smoke, cooking odors and other impurities diminish the protective DWR treatment. When water no longer beads up on your GORE-TEX® garment's outer fabric, you can restore its DWR by using a topical spray-pump or a wash-in DWR treatment available at retail outdoor stores. These special treatments help maintain and restore the DWR on the outer shell fabric of the garment so that it remains water and stain repellent.
 
Can I use an aerosol DWR spray to replenish the DWR?
  We recommend pump-action sprays instead of aerosol sprays to reduce the environmental impact. However, technically an aerosol spray can be used.
 
Can GORE-TEX® garments be dry-cleaned?
  Dry-cleaning does not harm GORE-TEX® fabric. However, always follow the manufacturer's care instructions for your particular garment to make sure they recommend dry cleaning. If you decide to professionally dry-clean your garment, request clear, distilled hydrocarbon solvent rinse and a spray-on or wash-in DWR repellent.
 
Can I use a home dry-cleaning kit to clean my GORE-TEX® garment?
  If dry cleaning is necessary, we recommend a professional dry cleaning that uses clear, distilled hydrocarbon solvents for rinsing. We do not recommend home dry-cleaning kits.
 
What setting should I use to iron my GORE-TEX® garment?
  First check your manufacturer's care instructions about ironing. We recommend using low temperatures and no steam. Place a cloth over the GORE-TEX® garment so that the iron does not touch the garment directly.
 
Can I alter my GORE-TEX® garment or embroider a logo on it?
  Any form of alteration to your GORE-TEX® garment after purchase, including repairs, logo embroidery, or fit alterations, should be done at a Gore-certified facility. Otherwise, you might compromise the waterproof protection of your garment, usually via small needle holes that have not been sealed. If you need to change your garment in any way, contact us to locate a certified repair facility.
 
I've damaged my GORE-TEX® garment. What can I do?
  You can temporarily fix minor punctures and tears with a GORE-TEX® Fabric Repair Kit, available at specialty outdoor stores. These special adhesive patches allow you to make instant repairs to preserve the waterproof integrity of your outerwear until you can get to a certified repair center. Contact us for information about contacting a repair center.